eBilling Frequently Asked Questions
Will I continue to receive a paper bill from
Tufts?
Tufts is going paperless! If, however, it is not
possible for you to access your bill electronically,
please contact the Bursar’s office in writing
explaining your need to continue receiving a paper
bill from Tufts. This request must come from the
student and be renewed annually.
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I have already signed up for the TuitionPay payment plan, is this the same?
TuitionPay is a monthly payment plan provided by a 3rd-party, and is not the
official university bill.
You must enroll in eBill in order to receive accurate billing. In the
event that your payment plan is not sufficient or
if you incur additional charges, you will be notified through
your eBill.
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Can my parent or spouse get information about my
student account?
Yes, but it requires your permission. The federal
law known as FERPA, the Family Educational Rights
and Privacy Act, prevents us from discussing your
account with other persons.
You must invite desired individuals to view your
bill if they are responsible for payment. Sign into
the eBill system and click on Invite Other Payers.
Third parties or sponsors should not be given access
to view your eBill.
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Where do I send my check payment if I don’t
choose ePayment?
Mail your payment with your invoice to: Tufts
University, Student Financial Service, P.O. Box
3475, Boston, MA 02241-3475
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What is the address for overnight delivery or
Fedex?
Overnight delivery can be mailed to: Student
Financial Services, Tufts University, Dowling Hall,
419 Boston Ave, Medford, MA 02155
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Why did I receive a bill with a zero or credit
balance?
The month after you have paid your account in
full, you may receive a bill that shows the payment
you made resulting in a zero or credit balance. No
payment is necessary. This statement is for your
records only.
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What should I do if there is an error with my
bill?
If you wish to contest a portion of the bill, you
should pay the uncontested portion by the due date
and immediately contact the Bursar’s Office to
request an adjustment. Pursue adjustments promptly
to avoid a hold on your registration for the next
term.
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What if my payment is late?
A monthly fee of 1.5% may be assessed for late
bills and a Bursar hold may be placed on your
account.
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Will my scholarships or money expected from my
third party sponsor appear on my bill?
We have made every effort to include on your bill
all credits that we expect you to receive. If your
scholarship of third party sponsor information does
not appear on the bill, please contact the Student
Services Desk at (617) 627-2000.
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What are my payment options if I am an
international student?
International students who do not have a checking
or savings account with a U.S. bank may wire funds
directly to the Tufts bank account. For tuition
payments that are made by bank wire transfers,
please contact the Student Services Desk at (617)
627-2000.
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Will my student loan appear on the eBill? If it
does not, what may be the problem?
Yes student loans that have been processed will
appear on your bill. If the loans do not appear,
please contact the Student Services Desk at (617)
627-2000.
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What can I do if a payment does not appear on my
statement? How long do I have to wait for the eBill
to be updated?
Your eBill is a picture of your student account at
a certain time, and it does not reflect recent
activity. Your payment may have been received
after the eBill was created. You are able to access
current account balances and recent activity by
logging in to SIS Online. If you have made a payment
and it does not appear within your recent activity
on SIS Online, please
contact your bank to determine if the check has been
cashed. If it has been cashed, please send us a
copy, front and back, of the cancelled check so that
we may be able to locate the funds and properly
credit your account.
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My Tuition is paid for in advance or by another organization, why do I need a bill?
Though your tuition may be paid for, it is essential that you are aware of any additional charges such as library fines, or health services fees. In order to be aware of these charges, you must receive a bill.
Further, if there is a problem with the payment of
your tuition, it will be through a receipt of a bill
that you will be notified.
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