Tufts UniversityBursar

eBilling Frequently Asked Questions

Will I continue to receive a paper bill from Tufts?

Tufts has gone paperless. If, however, it is not possible for you to access your bill electronically, please contact the Bursar’s office in writing explaining your need to continue receiving a paper bill from Tufts. This request must come from the student and be renewed annually.

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I have already signed up for the TuitionPay payment plan, is this the same?

TuitionPay is a monthly payment plan provided by a 3rd-party, and is not the official university bill. You must enroll in eBill in order to receive accurate billing. In the event that your payment plan is not sufficient or if you incur additional charges, you will be notified through your eBill.

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Can my parent or spouse get information about my student account?

Yes, but it requires your permission. The federal law known as FERPA, the Family Educational Rights and Privacy Act, prevents us from discussing your account with other persons.

You must invite desired individuals to view your bill if they are responsible for payment. Sign into the eBill system and click on Invite Other Payers. Third parties or sponsors should not be given access to view your eBill.

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Where do I send my check payment if I don’t choose ePayment?

Mail your payment with your invoice to: Tufts University, Student Financial Service, P.O. Box 3475, Boston, MA 02241-3475

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What is the address for overnight delivery or Fedex?

Overnight delivery can be mailed to: Student Financial Services, Tufts University, Dowling Hall, 419 Boston Ave, Medford, MA 02155

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Why did I receive a bill with a zero or credit balance?

The month after you have paid your account in full, you may receive a bill that shows the payment you made resulting in a zero or credit balance. No payment is necessary. This statement is for your records only.

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What should I do if there is an error with my bill?

If you wish to contest a portion of the bill, you should pay the uncontested portion by the due date and immediately contact the Bursar’s Office to request an adjustment. Pursue adjustments promptly to avoid a hold on your registration for the next term.

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What if my payment is late?

A monthly fee of 1.5% may be assessed for late bills and a Bursar hold may be placed on your account.

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Will my scholarships or money expected from my third party sponsor appear on my bill?

We have made every effort to include on your bill all credits that we expect you to receive. If your scholarship of third party sponsor information does not appear on the bill, please contact the Student Services Desk at (617) 627-2000.

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What are my payment options if I am an international student?

International students who do not have a checking or savings account with a U.S. bank may wire funds directly to the Tufts bank account. For tuition payments that are made by bank wire transfers, please contact the Student Services Desk at (617) 627-2000.

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Will my student loan appear on the eBill? If it does not, what may be the problem?

Yes student loans that have been processed will appear on your bill. If the loans do not appear, please contact the Student Services Desk at (617) 627-2000.

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What can I do if a payment does not appear on my statement? How long do I have to wait for the eBill to be updated?

Log in to SIS at go.tufts.edu/sis to check your latest activity. It will be located under the "Bills & Balances" tab. If you have made a payment and it does not appear within your recent activity on SIS, please contact your bank to determine if the check has been cashed. If it has been cashed, please send us a copy, front and back, of the cancelled check so that we may be able to locate the funds and properly credit your account.

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My Tuition is paid for in advance or by another organization, why do I need a bill?

Though your tuition may be paid for, it is essential that you are aware of any additional charges such as library fines, or health services fees. In order to be aware of these charges, you must receive a bill.  Further, if there is a problem with the payment of your tuition, it will be through a receipt of a bill that you will be notified.

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  Tufts University, Dowling Hall, Student Financial Services, 419 Boston Ave, Medford, MA, 02155  |  Tel: (617) 627-2000  |  Email