Frequently Asked Questions
Where do I send my payment?
Please see the "Where to Send a Payment" section of this website.
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I never received a bill, how can I obtain a new copy?
Tufts University bills tuition and fees
electronically via
Tufts eBill. Tufts eBills are issued in the
first week of July (Fall semester) and the second
week in November (Spring semester). Thereafter,
eBills are issued weekly if you have new charges and
monthly if you have an outstanding balance. The July
and November statements are issued to all enrolled
students even though you may not have a payment due.
This practice ensures that you have a record of your
account. After any charge has appeared on a bill, it
will be summarized as a "previous balance" on
subsequent bills. For this reason, Tufts eBill
provides an online record of previous eBills for the
last 24 months. You may print a copy of your
bill be logging into the Tufts eBill system.
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Can I pay by credit card?
Credit card payments are not accepted for the payment of tuition and fees.
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How do I apply for a refund?
To apply for a refund made payable to the student, please log into
Webcenter. If you are seeking a refund made payable
to a 3rd party, you must submit a signed Refund Request Form to the Student Services Desk in Dowling Hall.
Refunds are typically available on Tuesdays and Thursdays each week. It takes 7-10 business days for a refund
request to be processed.
For more information, on refunds, please refer to our
Refund Policies page.
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When can I get a refund of my loan funds?
Refunds of Federal funds are not released until after classes for the term have begun. This includes
Federal Loan funds.
You must also be registered at least half time in order to qualify for a refund of federal funds.
If you are a first time borrower with Tufts, you must also have completed your Entrance Counseling
before funds will be released. If your loan funds are coming in as a check, you must endorse the check
before we can process that check to your student account.
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I have overpaid my account through AMS TuitionPay. Where can I get a refund of the excess money?
A refund based on AMS TuitionPay payments will not be available until October payments arrive for fall,
or until March payments arrive for Spring. All AMS TuitionPay payments for the semester must be received
by Tufts before a refund may be processed. Visit the AMS TuitionPay website at
http://www.tuitionpay.com/tufts.
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Where can I get my refund of State scholarship or Pell Grant funds?
Until there is an actual State scholarship or Pell Grant on your account, we cannot refund the funds to you.
Financial Aid will apply the State or Pell funds when they arrive.
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Can I get a refund of the excess on my account from the PLUS loan?
PLUS loan refunds must go to the parent borrower unless the parent instructs us to give it to the student.
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Who gets the refund from my Direct Loan funds?
Stafford loan funds that overpay the account must be refunded to the student unless
they indicate it should go elsewhere.
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Can I have my aid for the semester refunded directly to the foreign program I am going through this term?
Yes. You can leave instructions on how you
would like any excess aid that results in net credit
paid through a "Consortium Agreement" available
through the
Financial Aid Forms page.
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What is the difference between medical insurance and the health fee?
The Mandatory Health Fee is a mandatory fee executed by the trustees of Tufts University in order for us to operate an on-campus,
comprehensive primary-care site for students.
The Medical Insurance Fee covers students for 12 months of unlimited primary and urgent care visits at Health Services. Also
included are allergy injections, an annual flu shot, and three psychiatric visits, as necessary.
We also provide access to our health education program, which has information and counseling available on issues of nutrition,
alcohol and substance abuse.
The Health Fee does not cover laboratory charges or office visits with a specialist such as dermatologists, gynecologists,
immunologists, orthopedists and psychiatrists after the third visit.
Health Services can be reached at 617-627-3350 or at
http://ase.tufts.edu/healthservices/.
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How do I waive my medical insurance charge?
University students in Massachusetts are required to have medical insurance. It is separate from your mandatory health fee.
If you are covered by another health insurance (including international insurance), simply fill out the waiver card and
send it to Health Services by the required deadline.
In issues of filling out a waiver, there are certain requirements that need to be met, to qualify.
Also, when filing an insurance waiver there are a few things that need to be included. A cover page in English that
demonstrates coverage for one year (9/1 – 9/1), a minimum of $25,000 hospitalization coverage, at least $10,000 for
repatriation and $7,500 for evacuation.
If you have further questions about Medical Insurance, please call Health Services directly at 617-627-3349
or 617-627-5176.
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Can I pay by monthly installments?
Tufts University does offer the AMS TuitionPay Monthly Payment Plan. It allows you to spread your educational expenses over 10 months,
interest-free. There is an annual enrollment fee for the program.
Please contact AMS TuitionPay directly at
1-888-829-3880 ext 8838 or at
http://www.tuitionpay.com/tufts.
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How do I change my monthly installment (AMS TuitionPay) plan?
For help in calculating your monthly payment and loan amounts, or to change your monthly installment plan, contact AMS TuitionPay at
(888) 829-3880 ext 8838 or at
http://www.tuitionpay.com/tufts.
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My loan check is not in and I am desperate. What can I do?
You can call the Student Services Desk at 617-627-2000 to set up an appointment to talk to a Financial Counselor.
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When will I get my 1098 Form (form for the Hope Scholarship or Lifetime Learning tax credit)?
Our service will mail the 1098T form by the end of January to your billing address.
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Do I qualify for a tax credit or do my parents?
You need to ask that question of your tax accountant. We cannot answer specific tax questions.
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What information does Tufts provide on the 1098T form?
Tufts provides information on tuition and fee charges and scholarships for the appropriate calendar year.
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Why didn't I receive a 1098T form? I was enrolled this year?
If the student does not use their Social Security number for their ID number and has not provided the
University with their SS# to be recorded as an alternate ID on SIS, no 1098T form will be mailed to the student.
We can only report students with a SS# on our files to the IRS.
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How can I make a Dining Plan Change?
To make a change to your Dining Plan charged, please follow the procedures outlined on the Dining Services
website:
http://www.tufts.edu/dining.
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How can I make a Campus Housing Change?
If you have been charged for campus housing and are not planning on living in the residence halls, contact
Residential Life at 617-627-3248. The housing commitment portion ($500.00) of the campus housing charge is
not refundable for any student-initiated cancellation. For additional information go to the Residential Life
website
http://ase.tufts.edu/reslife/ or call 617-627-3248.
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How can I get a part-time Tuition Adjustment?
Undergraduate students must obtain written approval from their Dean to change to part-time status. Contact
the Student Service Desk at 617-627-2000 for referral to the Dean.
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What if I have outside scholarships and third party billings that I am waiting for?
If an outside scholarship or third party billing credit is not reflected on your statement as an “expected“
credit, written documentation from the sponsor of this funding must be submitted to Student Financial Services,
Attention: Third party billing. Documentation from your sponsor should include the name and address of the sponsor,
amount of the award, method of payment and billing instructions, if required.
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What if I have an alternative loan that does not appear on my billing statement?
If an Alternative loan is pending and no “expected” credit appears on the statement (i.e. MEFA, TERI, GATE,
CITIASSIST, etc.), an approval notice indicating the amount of the loan and the date of disbursement should be sent
to Student Financial Services, Attention: alternative loans.
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What if I sent a wire transfer that does not appear on my billing statement?
Send documentation of payments sent by bank transfer that do not appear on the billing statement to Student
Financial Services, Attention: wire transfers.
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Does my bill have to be paid in full before I can register for courses?
A student’s account must be “cleared” by the due date on the billing statement by paying the balance due or sending
valid documentation as proof of other financial assistance, which will cover the balance.
Students who are not financially cleared by the due date may be subject to restrictions as follows:
registration for courses, adding and dropping of classes, dining plans and use of facilities may be withheld.
A late fee will be assessed on uncleared balances.
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